FAQ
Find answers to our most frequently asked questions.
General
What kind of products do you sell?
We offer a curated collection of cruelty-free, vegan skincare, cosmetics, and personal care products designed for clean, conscious beauty lovers.
Are your products cruelty-free and vegan?
Yes! Every product we carry is 100% cruelty-free and vegan, no animal testing, no animal-derived ingredients.
Are your products safe for sensitive skin?
Absolutely. Our formulations are designed to be gentle, clean, and effective for all skin types, including sensitive skin.
Where are your products made?
All our products are made in North America with high-quality ingredients and sustainable practices.
Shipping
What are your shipping times?
Our standard shipping times are:
- North America: 3–5 business days
- Global: 5–14 business days
- Australia & New Zealand: 7–22 business days
Please allow 5–9 business days for production and processing before shipment.
Do you ship internationally?
Yes, we ship to Asia, Europe, North America, Australia, and New Zealand.
How much does shipping cost?
Flat-rate shipping fees:
- Asia & Europe: $18
-Singapore: $15
- US, Canada & Mexico: $15
How do I track my order?
Once your order ships, you'll receive a tracking link via email. You can also use our Track Order page to follow your delivery in real-time.
Returns
What is your return policy?
We accept returns only for damaged items. Please contact us at themortarmarket@gmail.com with a photo/video within 7 days of receiving your order.
What qualifies as a returnable item?
Only items that are damaged upon arrival (e.g., cracked, broken) are eligible for return. Packaging damage must be reported before opening.
Do you offer refunds?
We do not offer refunds for used products or change of mind. However, if your item is damaged, we’ll happily replace it.
How long does a replacement take?
Once your damage claim is approved, we’ll ship your replacement within our standard production and delivery timeframes.
